Online Shop Ordering Information




Delivery

All our items are made to order in our studio in North Wales, please allow up to two weeks for delivery. We do hold some items in stock, if you need your order by a specific date please contact us before ordering and we will do our best to help.

We send most items by Royal Mail 1st class, larger items may be sent by courier. Your order may need to be signed for on delivery. Once dispatched your order should be with you within 2-3 working days. You will be notified by email when your order has been dispatched.



Postage Costs

United Kingdom:

Orders under £60 - £3.95

Orders over £60 - Free Postage

European shipping:

We ship all orders to Europe by courier, this can take up to 5 working days from dispatch, and is charged at a flat rate of £10.00.

Rest of the world shipping:

If you would like your order to be shipped outside of Europe please contact us for a quote.  Any custom charges on overseas orders are the customers responsibility.

Free collection from our workshop:

All orders can be collected from our studio in Penygroes, Gwynedd (LL54 6DB) free of charge. Just choose 'collection from our studio' as your delivery option and we will contact you when your order is ready.

 


 

Returns & Damaged Items

If you are not happy with your purchase for any reason please contact us immediately. Items can only be returned to us if they are in their original condition and packaging, and only if they were ordered through our website. If you purchased your item through another supplier please contact them directly.

Postage costs are non-refundable and it is the customers responsibility to pay for return postage cost. Please obtain proof of posting as refunds will only be available on items that are safely returned to us.

If the item is faulty or has been damaged in transit please contact us immediately. Slight variation in colour from what is displayed on your computer screen does not count as a fault as all screens and monitors display colours differently.

All our products are hand-made so may vary slightly in appearance.

 


 

Payment

We accept payment either by debit or credit card or through Paypal. If you would prefer to pay by cheque or bank transfer please get in touch and we can process your order manually.




If you have any questions about the information above, please get in touch.

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